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ISQI CTFL-UT Valid Exam Dumps | Exam CTFL-UT Pattern

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To prepare for the exam, candidates can take training courses offered by accredited training providers or study the ISTQB syllabus independently. CTFL-UT exam is a multiple-choice format and can be taken online or in-person at authorized testing centers. Upon passing the exam, candidates receive the CTFL-UT Certification, which demonstrates their proficiency in usability testing and enhances their credibility in the field.

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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions (Q32-Q37):

NEW QUESTION # 32
Which of the following statements about usability test scripts is wrong?

A. It contains post-session interview questions.
B. It contains answers to the test questions.
C. It is a checklist used by the moderator of a usability test.
D. It contains pre-session interview questions.

Answer: B

Explanation:
A usability test script is a structured document used by the moderator to ensure consistency across test sessions. It typically includes pre-session briefing text, pre- and post-session interview questions, and the specific usability tasks to be performed. However, it does not include answers to the test questions, as usability tests focus on observing user behavior and performance-not testing users' knowledge. Providing answers would bias results and invalidate findings. Thus, option D is incorrect and the best choice.
References:
Usability.gov: Creating a Test Script
Nielsen Norman Group: Usability Testing Tools and Documentation
ISO 25062 - Guidelines for Usability Reporting
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NEW QUESTION # 33
What does the Equality Act address?

A. It protects people from discrimination in the workplace and in wider society
B. It states that websites have to adhere to the WCAG conformity level A
C. It states that websites have to adhere to the WCAG conformity level AA
D. It obligates organizations to make sites accessible at all costs

Answer: A

Explanation:
The Equality Act 2010 (UK) is legislation designed to protect individuals from discrimination in various areas, including employment and access to goods and services-this includes digital products like websites.
While it does not directly mandate WCAG compliance levels (A or AA), it implies that digital services must be accessible to users with disabilities. Organizations are required to make "reasonable adjustments" to avoid discrimination. Therefore, the most accurate and comprehensive answer is B.
References:
UK Equality Act 2010 - Legislation.gov.uk
GOV.UK: Accessibility Requirements for Public Sector Bodies

NEW QUESTION # 34
The usability team has written a usability test report. The report has the following structure:
Executive summary (1 page)
Table of contents (1 page)
Findings and recommendations (5 pages)
Objectives (2 pages)
Purpose (2 pages)
Contacts (1 page)
Which best practice does this usability test report violate?

A. The report misses a description of the evaluation method
B. The report misses positive findings
C. The report is too long
D. The report makes use of usability jargon

Answer: A

Explanation:
A best practice in usability reporting (based on ISO/IEC 25062:2006 - Common Industry Format for usability test reports) is to include a clear description of the evaluation method used. This includes how the test was designed, how participants were selected, what tasks were performed, and under what conditions the test was conducted. This ensures the results are credible and reproducible. The provided structure omits this essential information. While the report length is not excessive and positive findings may or may not be present, the key missing component is the method description.
References:
ISO/IEC 25062:2006 - Common Industry Format for Usability Test Reports
Nielsen Norman Group: How to Write Usability Reports
Usability.gov: Reporting Usability Test Results
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NEW QUESTION # 35
You're asked to evaluate the direct interaction between ordinary users and the software product. Which kinds of evaluations would be suited for that?

A. Usability maturity assessment
B. Accessibility evaluation
C. Risk assessment
D. Usability evaluation

Answer: D

Explanation:
A usability evaluation is specifically designed to assess how real users interact with a software product. It focuses on effectiveness, efficiency, and user satisfaction in completing tasks. This may involve usability testing, expert reviews, or heuristic evaluations. The goal is to identify any usability problems and understand user behavior during real use.
Option A (Accessibility evaluation) targets inclusivity for users with disabilities, not general user interaction.
Option B (Usability maturity assessment) evaluates the organization's usability practices, and Option C (Risk assessment) evaluates potential project or system risks. Only option D directly involves observing and measuring user interaction.
References:
ISO 9241-11:2018 - Usability Definitions and Concepts
Usability.gov: Usability Evaluation Basics
Nielsen Norman Group: Types of Usability Evaluations
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NEW QUESTION # 36
Which of the following are common mistakes made in usability testing?
i. The user is too active
ii. Critical results are ignored
iii. No observers involved
iv. Scheduling too late
v. Incorrect focus

A. i & iii are true, ii, iv & v are false
B. ii & iv are true, i, iii & v are false
C. ii, iv & v are true, i & iii are false
D. i, ii & iii are true, iv & v are false

Answer: C

Explanation:
Common mistakes in usability testing include:
Ignoring critical results (ii): A significant issue if findings are not acted upon.
Scheduling the test too late (iv): This can lead to usability problems being discovered too late to be addressed effectively.
Having the wrong focus (v): For instance, focusing on aesthetics instead of usability goals.
Option i ("user is too active") is not a problem-active participation is necessary. Option iii ("no observers involved") is not a typical mistake, since tests can still be valid even with recorded sessions and later review.
Hence, the correct answer is A: ii, iv & v are true.
References:
Nielsen Norman Group: Common Mistakes in Usability Testing
ISO 9241-210:2019 - Human-Centered Design
Usability.gov: Planning and Conducting Usability Testing
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NEW QUESTION # 37
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